Applications Technical Support Specialist - BSTD

Brief description

The main purpose of this position is to provide systems application technical support to 1FinSurv in terms of systems availability and second-line support.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Execute periodic system maintenance in accordance with the set procedures to ensure the reliability and availability of systems.

• Support the 1FinSurv applications by monitoring the underlying environments, such as databases and application servers, to ensure capacity management, systems availability and optimal performance.

• Maintain the 1FinSurv applications by applying corrective measures, for example, patches, upgrades and bug fixes.

• Provide second-line support by troubleshooting and investigating incidents reported by 1FinSurv users to ensure business continuity.

• Review the application code to ensure control is maintained.

• Conduct unit testing for the solution to ensure its quality.

• Deploy application upgrades, enhancements and fixes in accordance with the set deployment procedures.

• Monitor system and integration components to ensure the continuous flow of transactions.

• Apply system and application security patches to prevent and resolve application vulnerabilities.

• Participate in business continuity planning (BCP) and information technology service continuity management (ITSCM) exercises.

• Adhere to change-control processes in the implementation of system changes.

Job requirements

To be considered for this position, candidates must have:

• at least a National Diploma (NQF level 6) in information and communications technology (ICT) or an equivalent qualification in a related field; and

• at least two to five years’ experience in an ICT applications support environment.

Additional requirements include:

• knowledge and skill in:

  • industry, organisational and business awareness;

• quality assurance;

• continuous improvement;

• continual learning and professional development;

• applications support and maintenance;

• systems specialisation;

  • information technology (IT) governance, risk and compliance; and

  • Linux/Unix;

• working knowledge of the JBoss application server, Java development and JavaScript;

• knowledge of C# development; and

• working knowledge of Apache, F5 load balancer and XML.

In line with the SARB’s commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.

The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.