Collections Agent ACS Day Shift Mr Price Money, Durban

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

• Negotiate payment arrangements in accordance with set standards
• Accurately updating customers' information
• Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with Service Level Agreements.

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home,Mr Price Sport, and Miladys
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

• Minimum Grade 12 qualification
• 6-12 months in Debt Collection, ideally within a Call Centre environment.
• Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
• Proficiency in MS Office.
• Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player.