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Clickatell
We Are Innovators & Category Creators
Clickatell, founded in Cape Town in 2000, was the first company to connect businesses with consumers via SMS using just four lines of code. Today, it powers AI-driven chat commerce for leading global brands across industries like banking, retail, telecoms, and healthcare — including Visa, ABSA, MTN, Toyota, and Pick n Pay. Over 25 years, Clickatell has led multiple industry firsts, such as tokenized WhatsApp payments, KYC chat banking, and Chat-2-Pay, through its award-winning AI Chat Commerce Platform that enables brands to interact and transact with customers seamlessly.
The Role:
The Commercial Finance Manager is the analytical engine of the Commercial Finance function, providing broad financial support across planning, reporting, pricing, and business partnering. Working directly alongside the Commercial Finance Director, this role transforms complex financial data into clear, actionable commercial insight – supporting the business in driving sustainable and profitable growth across all global markets. This is a role for a curious, commercially minded finance champion who thrives in a fast-paced, high-growth fintech environment.
We Do The Right Things
Responsibilities of the Role
Financial Planning & Analysis
o Support the annual budgeting and quarterly reforecasting cycles across all commercial segments.
o Build, maintain and enhance financial models covering revenue, margin, cost-to-serve and unit economics.
o Prepare scenario and sensitivity analyses to support strategic and operational decisions.
o Track actuals vs budget/forecast, producing variance commentary with clear commercial context.
Commercial Reporting & Insights
o Produce accurate and timely monthly management reports and commercial performance packs.
o Develop and maintain dashboards tracking key commercial KPIs including ARR, NRR, CAC, LTV, gross margin, and payback periods.
o Translate financial data into clear, meaningful narratives for non-finance stakeholders across the organisation.
o Support preparation of board, executive, and investor reporting materials.
o Monitor performance indicators, highlighting trends and analysing causes of unexpected variance against plan or budget.
Business Partnering
o Act as a trusted day-to-day finance partner to commercial, sales, and product teams.
o Support evaluation of new initiatives, product investments, and go-to-market strategies through robust financial analysis.
o Facilitate cross-departmental engagement, driving financial accountability and commercial awareness across the business.
o Provide ad hoc analysis and insights-driven support to Commercial leadership as required.
Pricing & Revenue Support
o Assist in the analysis of pricing structures, discount frameworks, deal economics, and commercial models.
o Monitor revenue trends by product, segment, channel, and geography to identify risks and opportunities.
o Support customer profitability assessments, cohort analysis, and customer behaviour analytics.
o Track and maintain special pricing validity, triggering renewal workflows and maintaining pricing repositories for key markets.
o Provide inputs into RFx processes aimed at increasing deal closure frequency and success rates.
Investment & Business Case Support
o Build business cases for commercial initiatives using appropriate financial frameworks (ROI, payback, NPV).
o Support due diligence processes for partnerships, new market entries, or strategic investments.
o Prepare financial summaries and recommendations for senior stakeholder review.
Process & Continuous Improvement
o Identify opportunities to streamline reporting processes and improve data quality and accessibility.
o Support implementation and optimisation of FP&A tools and BI systems.
o Develop, maintain and evolve appropriate processes and controls in support of continued commercial profitability.
o Research and recommend additional tools and best practices to augment the function’s effectiveness.
We Are On A Learning Journey
Requirements of the Role
Qualifications
o Relevant Commercial / Financial degree (essential).
o Qualified or nearly qualified accountant – CA, CPA, ACCA, CIMA or equivalent.
o Post-graduate qualification advantageous.
Work Experience
o 4–7 years’ experience in a commercial finance, FP&A, or analytical finance role (essential).
o Proven experience within fintech, financial services, SaaS, or a high-growth technology environment.
o Track record of building financial models, driving reporting, and partnering with commercial teams.
o Knowledge and Abilities
o Advanced Excel & financial modelling skills (essential).
o Solid understanding of SaaS/platform commercial metrics: ARR, MRR, NRR, CAC, LTV, gross margin, payback.
o Knowledge of Salesforce, Power BI, NAV, Anaplan, Adaptive Insights, or similar tools (preferable).
o Effective communicator with ability to engage at all levels within the organisation.
o In-depth knowledge of pricing mechanics, profitability analysis, and margin management.
o Pro-active, structured problem-solver with the ability to think outside the box.
o Proficient in full MS Office suite.
o Curious, courageous, and collaborative by nature – willing to challenge the status quo.
o Independent self-starter, able to operate in a complex, fast-paced environment with competing priorities.
A Bit About You
Behavioral competency requirements of a Highflyer:
o Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
o Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
o Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
o Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
o Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
o Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
o Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
o Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
o Embracing Change: Invites change and stays focused and resilient and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
Why You Should Join
Perks of the Role
Working with a world class, award winning, international team with strong values and perspectives on the world. You can expect to become the best version of you in terms of your career and the challenges that will test and grow you. We have a learning culture, we take risks and we are here to make an impact, if that resonates, you will thrive here. Other things you may wonder about that we do also offer:
o Medical Aid contribution
o Pension fund contribution
o Quarterly performance incentive bonus
o Risk benefit company contributions
o Reimbursable communications allowance for internet and mobile phone bills
o Half-day off on your birthday
o 5 personal days leave a year, over and above your annual leave + ½ day off on your birthday
o Flexible working conditions (remote & in person) with access to office hubs as required *current policy
o Home office set-up with laptop, monitor and other related items.
Stronger Together
At Clickatell, Diversity, Inclusion and Belonging is at the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and by leveraging the power of diversity and inclusion, we are able to generate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome at Clickatell and our employees feel psychologically safe and empowered to show up with their authentic selves at work.
Requirements