Growth Manager

Job Description

Take full ownership and accountability for driving the regional growth strategy across the Channel, ensuring alignment with broader organisational objectives.
Establish and nurture sustainable, high-impact relationships across all channels, product houses, and customer segments to unlock growth opportunities and strengthen market presence.

Hello Future, Growth Manager,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.

As part of our team in FNB E-Wallet, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

We are seeking a highly driven, data-led Growth Manager to accelerate customer acquisition, activation, usage, and retention across our eWallet business. This role is ideal for a growth professional who understands how to scale digital products, leverage data to drive decisions, and execute growth strategies through multiple channels.

Key Requirements

Digital Growth Expertise

• Experience growing digital, fintech, payments, or transactional banking products.
• Strong understanding of customer acquisition, activation, engagement, and retention.
• Knowledge of growth economics, including acquisition costs and customer value.

Data-Driven Mindset

• Proven ability to analyse customer behaviour, identify funnel drop-offs, and uncover growth opportunities.
• Experience using data, testing, and experimentation to improve performance.
• Ability to convert insights into measurable actions and results.

Execution & Channel Management

• Experience working across digital, physical, or hybrid channels.
• Ability to set targets, monitor performance, and drive execution through influence rather than authority.
• Strong operational and project management skills.

Stakeholder Collaboration

• Proven ability to work effectively across Product, Technology, Marketing, Analytics, Operations, Risk, and Compliance teams.
• Skilled at aligning stakeholders around shared growth objectives.

Risk & Commercial Awareness

• Ability to balance ambitious growth targets with risk, governance, and cost efficiency requirements.

Creative Thinking & Innovation

• In a competitive digital payments environment, growth often comes from finding new ways to solve customer problems, unlock demand, and drive adoption.

Ideal Candidate Traits We are looking for:

• Analytical and commercially minded
• Customer obsessed
• Adaptable and curious
• Resilient and results-driven
• Collaborative and influential
• Comfortable operating in a fast-paced, evolving environment

What to look for:

• NQ7- Bacherlors or BCom Degree is required
• 5-7 Years Experience
• Experience scaling digital Wallet products or similar
• Comfort with high‑volume, transactional businesses where scale, activation, and retention matter more than once‑off sales.
• Understanding of unit economics (Cost of Acquisition)
• Clear thinking around growth loops (activation → usage → repeat usage → advocacy).

This is an exciting opportunity to play a pivotal role in growing one of South Africa's leading digital Wallet solutions and delivering meaningful customer and business impact at scale.

You will have access to: 

• Opportunities to network and collaborate
• A challenging yet growth enabling environment
• Opportunities to innovate

We can be a match if you are: 
•    Adaptable and curious
•    Analyse and map out end to end processes 
•    Be an independent worker and be able to work with a broad range of stakeholders 
•    Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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#fnb

#LI-AW1

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

02/09/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.