Job Description
To direct and manage the local market and own Branch's resources in line with the Bank's short- and long-term plan policies and values with a view to generating the highest return on capital employed.
Promoting customer loyalty by providing a superior customer experience and identifying and promoting new business, in order to ensure future growth without incurring unmanageable risks.
Hello Future Local Market Manager
Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.
As part of our FNB Points of Presence (POP) leadership team, the Local Market Manager plays a strategic role in directing and managing the local market and own branch resources in line with the Bank’s short- and long-term plans, policies, and values. This role is accountable for maximising return on capital employed, strengthening customer loyalty through a superior customer experience, and driving sustainable growth through new business opportunities.
The Local Market Manager balances commercial performance with disciplined risk management, ensuring future growth without incurring unmanageable risk, while positioning FNB as the bank of choice in the local market.
Now’s the time to imagine your potential in a leadership role where market impact, people leadership, and customer excellence come together.
Are you someone who can:
- Direct and manage local market and branch resources to deliver on business and growth objectives
- Identify and leverage revenue growth opportunities to achieve and exceed sales targets
- Promote customer loyalty by delivering a consistently superior customer experience
- Identify, attract, and grow relationships with creditworthy and potentially profitable customers
- Provide appropriate, needs based banking solutions to prospective and existing clients across the business
- Build brand awareness and presence in the local market to increase visibility and sales opportunities
- Contribute to the development of budgets aligned to operational delivery plans
- Monitor budget effectiveness and report on variances and improvement opportunities
- Apply innovative thinking and develop new insights to drive organisational and operational improvements
- Deliver internal and external customer service excellence through adherence to quality service standards
- Build collaborative relationships across the FirstRand Group to enhance delivery, innovation, and scale
- Work across teams and functional lines to strengthen collaboration and execution
Leadership, People & Performance
- Manage people by executing leadership and management responsibilities effectively
- Create an environment that encourages employee growth, engagement, and performance excellence
- Set clear goals, provide direction, and support continuous performance improvement
- Actively seek feedback on own performance and pursue development opportunities where required
- Role model FNB values, ethical conduct, and customer centric leadership
Qualification & Experience Requirement
- Minimum Qualification: NQF Level 5 Certificate
- Preferred Qualification: Undergraduate Diploma NQF Level 6 qualification in Banking, Business Management, or related fields
- 4 – 5 years of experience in client relationship management within a retail banking or financial services environment
You will be an ideal candidate if you possess the following:
- Strong commercial acumen with experience driving revenue growth and market expansion with demonstrated ability to manage budgets, optimise resources, and improve returns
- Solid understanding of risk management, governance, and compliance
- Experience building strong market presence and customer relationships
You will have access to:
- A strategic leadership role within the FNB Points of Presence environment
- The opportunity to shape local market performance and customer outcomes
- Ongoing leadership development and professional growth opportunities
- A collaborative, values driven culture focused on innovation and impact
You can be a match if you are:
- Commercially minded with a strong customer centric approach
- A confident leader who inspires trust and performance
- Results driven while balancing growth with sound risk management
- Innovative, proactive, and comfortable driving change
- Strong in stakeholder engagement and relationship building
- Ethical, disciplined, and aligned to FNB’s values
Apply now if you are ready to take the next step in your leadership career as an FNB Points of Presence: Local Market Manager, driving growth, customer loyalty, and sustainable performance in your market.
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
31/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.