Product Manager

Job Description

The MICE and Staff Leisure Product Manager is responsible for delivering end-to-end event planning and travel services for FirstRand Group brands, with a focus on Meetings, Incentives, Conferences, and Events (MICE). The role partners closely with Marketing teams and business units to coordinate and execute seamless, high-quality events, while also managing staff leisure (bleisure) travel services.

This role ensures efficient supplier management, cost control, and exceptional service delivery, contributing to increased transaction volumes and revenue growth through expanded leisure travel offerings.

Hello Future Product Manager

Welcome to FNB. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Plan, design, and execute events from concept through to completion within 
agreed timelines and budgets.
• Coordinate all aspects of event delivery, ensuring high-quality execution aligned with business objectives.
• Manage logistics including venues, transportation, accommodation, catering, 
décor, entertainment, and equipment.
• Work closely with Marketing teams, business units, and internal stakeholders to understand event objectives and requirements.
• Provide ongoing communication and ensure high levels of client satisfaction.
• Deliver regular updates and post-event reports to stakeholders.
• Source, negotiate, and manage supplier relationships (venues, travel providers, service vendors).
• Ensure cost-effective while maintaining service quality.
• Oversee contracts and ensure compliance with company policies and standards.
• Manage transportation logistics for all events, including those led by Marketing teams.
• Monitor and control event budgets, ensuring accurate tracking and cost 
optimisation.
• Maintain inventory pages and financial oversight for all event-related spend.
• Facilitate and manage internal staff leisure travel bookings.
• Provide personalised, high-quality travel experiences for employees.
• Identify opportunities to grow transactions and increase commission revenue.
• Ensure compliance with legal, health and safety, and insurance requirements.
• Identify potential risks and proactively resolve issues before and during events.
• Oversee all on-the-day event operations, addressing any issues promptly.
• Coordinate all stakeholders, suppliers, and service providers on-site.
• Conduct market research and identify new event opportunities.
• Propose enhancements to improve service delivery and event quality.
• Perform post-event evaluations and provide insights for continuous improvement.

You will be an ideal candidate if you have:

• Tourism or Business Admin Diploma

• IT Diploma or certifications (advantageous)

• International Relations Qualification Degree

• Information security awareness certification

• Min 3 years Proven experience in event planning, MICE, or travel management.

• Min 3 years Strong project management and organisational skills.

• Excellent stakeholder engagement and communication abilities.

• Strong negotiation and supplier management capabilities.

• Financial acumen with experience managing budgets and cost controls.

• Ability to multitask and work under pressure in a fast-paced environment.

• High attention to detail and commitment to service excellence.

• Customer-centric mindset

• Problem-solving and decision-making

• Attention to detail

• Collaboration and teamwork

• Commercial awareness and revenue generation

• Strong planning and coordination skills

You will have access to:

• Opportunities to network and collaborate.
• Challenging working enviroment
• Opportunities to innovate.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

31/08/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.