Job Description
Risk Manager – EFT & Payments
Welcome to FNB – where we design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in the FNB EFT & Payments Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
To proactively manage risks within the area of accountability by identifying, assessing, and mitigating risks in line with the organisation’s risk appetite, frameworks, and policies. This role would suit an IT Audit Manager or IT Governance Specialist professional with experience in payments, technology controls, risk assessments, governance, and control monitoring within a financial services environment.
You will be an ideal candidate if you possess following skills:
- Provide guidance and assist with requirements on changed or new risk tools
- Oversee the effective use of risk tools and monitor its effectiveness for the business
- Assist with preparation and analyses of reports for tabling at various Risk Committees
- Scrutinize risk reports submitted by the branch/business unit and ensure reporting and tools are in line
- Ensure data integrity, data structures and business line mappings are correct
- Monitor workflow issues in loss data system
- Document processes to enhance general ledger reconciliations and monitor data extractions for reporting purposes
- Monitor documented requirements and project manage deliverables
- Highlight risk areas through root cause analysis
- Monitor action plans on various risk tools
- Monitor risk reporting and escalate issues
- Deliver against operational and cost targets
- Prioritize resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolve or explain variances to the budget
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
- Drive and embed risk capabilities in the business
- Ensure application of risk capabilities and tools are applied to identify, evaluate, report and monitor risk processes
- Drive a combined assurance approach to risk management by engaging specialists and other assurance partners on key risks matters
- Ensure comprehensive risk assessments are conducted in relation to products, services and solutions that are developed by the business are appropriate to manage the risks within the approved risk appetite
- Work with business unit to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks)
- Identify, manage and mitigate interconnected / interdependency risks and provide relevant information to business and risk teams to appropriately manage and mitigate risk
- Understand changes of applicable risk policies and communicate to relevant stakeholders accordingly
- Keep abreast of relevant risk developments externally and ensure it is considered in the risk profile for the business
- Ensure development of appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof
- Ensure business continuity management plans are reviewed and tested and aligned to business continuity strategy
- Assist business to identify risks inherent in key business processes, new products, business projects and key outsourced and insourced arrangements and critical third-party service providers
- Ensure business has designed and implemented controls to manage the risks identified
- Build a risk management culture through ensuring awareness campaigns to educate stakeholders to influence behaviour and drive the importance of compliance and good conduct
- Analyse business information, data and BU risk reports to identify trends and create qualitative risk status reporting with accurate and reliable business intelligence
- Prepare the relevant risk profile report in a format that is acceptable to senior management and risk governance committees and considers all key risks
- Ensure appropriate governance structures are in place in area of accountability
- Develop and communicate timelines for submission of relevant op risk reports to risk committee structures that align to Group Risk timelines
- Escalate significant risk issues to management or Enterprise Risk Management and risk governance structures as relevant
- Review risk management documentation and risk reports to ensure achievement of relevant risk strategy
- Track and report at the relevant forums and committees monthly on progress towards achieving the relevant risk strategy at defined intervals
- Ensure all stakeholders have been engaged and information provided by Project Management Office (PMO) is reviewed and challenged to ensure accuracy
- Escalate critical projects status to contribute to delivery against set timelines where required
- Set the strategy and create the enabling environment for active risk reduction by informing and looking at the key risk indicators (KRIs), re-assessing, and ensuring the control environment is perceived relative to risk appetite as well as ensuring changes to reduce, tolerate or mitigate risk are made accordingly
- Develop and maintain monitoring plan to ensure coverage of key controls
- Manage and ensure compliance to the applicable framework in relevant risk control monitoring plan
- Track feedback on results of monitoring activities to enhance relevant risk control environment
- Develop, encourage and nurture collaborative relationships across FRG
- Manage team performance in achievement of business objectives
- Participate in planned activities that are appropriate for own and employee development
You will be an ideal candidate if you:
- This role would suit an IT Audit Manager or IT Governance Specialist professional with experience in payments, technology controls, risk assessments, governance, and control monitoring within a financial services environment.
- Have project risk management or payments related experience
- Have a National Senior Certificate/Matric Certificate and a relevant NQF 7 qualification.
- Professional certifications advantageous (Payments, FRM, PRM, or Risk/Compliance certifications)
- Are not an unrehabilitated insolvent
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Able to interpret financial statements
- Thrive in a collaborative environment
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Apply now if you are interested in taking the next step. We look forward to engaging with you.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
06/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.